Exchanges & Returns
If the item is not as you had expected it, please contact us within 3 days of receiving the item. We will be happy to issue a merchandise credit in the full amount which can be used toward any other item for sale on our website or in our gallery. The merchandise credit will have no expiration date and can be redeemed at any time. If you would prefer a refund by check or PayPal transfer, your purchase price minus a 10% re-stocking fee will be given. The merchandise credit OR refund will be issued as soon as we receive the item back in original condition. Items which have been discounted are non-refundable but can be exchanged as long as we are contacted within the 3 day review period.
A note to other dealers:
We are very happy to work with other dealers on a wholesale basis. Wholesale transactions are non-refundable and if an item is exchanged, it may only be exchanged for another item once. The purchase of an item is between Robyn Buntin of Honolulu and the dealer - if your intended client decides not to purchase the item, that is your sole responsibility and the item may not be returned for that reason. If you would like an exception to this policy, please contact us and we would be happy to discuss the circumstance with you.
For dealers who are new to this business, we discourage the practice of trying to “flip” items as is portrayed on a number of recent television shows. We have been in this business for over 35 years and can attest to the fact that while some merchandise can sell extremely quickly, other items may take years to sell. Our aim is to have a positive business relationship with both our retail and wholesale clients, sharing the beauty and history of art. Please feel free to contact us if you’d like more information about an item or have questions about your particular type of business situation (for example: designing a home and requesting Purchase On Approval, artwork to be published in books or other reference material, referring a client to us for a particular project, etc.)